Effective Date : 15th May 2026
Company Name : Langkah Borneo Adventures Sdn. Bhd.
Jurisdiction: Malaysia
1. Introduction
These Terms & Conditions govern the use of our website and services. By booking with us or accessing our site, you agree to be bound by these terms in accordance with Malaysian law.
2. Services Provided
We act as an intermediary between customers and travel service providers (airlines, hotels, tour operators, transport companies). All bookings are subject to the terms of the respective providers.
3. Booking & Payment
- Bookings are confirmed only upon full or partial payment.
- Prices are quoted in Malaysian Ringgit (RM) unless stated otherwise.
- Payment methods accepted: credit/debit cards, online banking, e-wallets.
- We reserve the right to cancel bookings if payment is not received within the stipulated time.
4. Cancellations & Refunds
- Cancellation policies vary depending on airlines, hotels, and service providers.
- Refunds (if applicable) will be processed according to provider rules and may be subject to administrative fees.
- Certain bookings (e.g., promotional fares, non-refundable tickets) may not be eligible for refunds.
5. Travel Documents & Responsibilities
- Customers are responsible for ensuring valid passports, visas, and other required travel documents.
- We are not liable for denied boarding or entry due to incomplete documentation.
- Special requests (e.g., meals, seating, medical assistance) are subject to provider availability.
6. Liability & Disclaimer
- We are not liable for delays, cancellations, or changes made by airlines, hotels, or other providers.
- Travel involves risks; customers are advised to obtain travel insurance.
- We are not responsible for losses due to natural disasters, strikes, political unrest, or unforeseen circumstances.
7. Personal Data Protection
We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA). Please refer to our Privacy Policy for details.
8. Consumer Protection
We are committed to protecting the rights of our customers in accordance with the Consumer Protection Act 1999. The following outlines how we safeguard your interests when you book with us:-
- Accurate Information We ensure all travel packages, prices, and promotions are presented truthfully without misleading claims.
- Fair Contract Terms Our booking terms comply with standardized package conditions set by MOTAC, avoiding unfair clauses.
- Refunds & Cancellations You are entitled to clear refund and cancellation policies, which are disclosed before booking.
- Safety & Quality We only partner with licensed hotels, airlines, and tour operators to ensure safety and service quality.
- Complaint Handling Customers may lodge complaints directly with us, and unresolved matters can be escalated to the Tribunal for Consumer Claims Malaysia (TTPM).
9. Intellectual Property
All content on our website (logos, text, images) is the property of Langkah Borneo Adventures Sdn. Bhd. and may not be reproduced without permission.
10. Governing Law
These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of Malaysian courts.
11. Contact Information
For inquiries, please contact:
Customer Service
Email: info@langkahborneoadventures.com.my
Phone: +6-088-661 681
Address: D-1-3A, Block D, Plaza Tanjung Aru, Jalan Mat Salleh, Tanjung Aru, 88100 Kota Kinabalu, Sabah, Malaysia